FAQ

The Perfect Hoverboard Self Balancing is designed to withstand a maximum weight of approximately 270-250 lbs.

Perfect Hoverboards ships internationally! However, some international purchases must be completed via wire transfer, check, money order, or direct deposit. Not all International purchases can be completed via debit or credit card.

Perfect Hoverboards does not assume liability for damage sustained during the shipping process. All shipments are insured via FedEx and all shipping claims must be handled directly with FedEx (www.Fedex.com).

The Perfect Hoverboard Self Balancing Scooter can reach a maximum speed of 8-10 mph (depending on the rider's body weight), and it's recommended that all users wear a safety helmet. The Perfect Hoverboard is equipped with a maximum speed alarm, which sounds when the rider reaches the scooter's maximum speed. Additionally, the Perfect Hoverboard can be operated on both smooth and uneven surfaces, but successful operation is based on the rider's skill level.

The Perfect Hoverboard Self-Balancing Scooter \is designed to withstand a wide range of conditions. DO NOT submerge your Perfect Hoverboard in water. Hoverboards are NOT waterproof.

One completely full charge will provide approximately 15-20 miles worth the travel, and has a overall lifespan of 6-8 hours. The Perfect Hoverboard Self-Balancing Scooter has a 0-100% charge time of 1.5-2 hours.

All Perfect Hoverboard orders are processed and shipped within 5-8 business days (Not including pre-orders).

All Perfect Hoverboard Self-Balancing Scooter purchases are eligible for a full refund within fourteen (14) days from the date of purchase, as long as the merchandise it returned in it's original condition and free of any wear, tear, scratches, scuffs, or indication of usage (Minus a 20% restocking fee). 

Each Perfect Hoverboard Self-Balancing Scooter comes with a one (1) year warranty covering all manufacture defects (this DOES NOT include damage sustained from the negligent misuse of your Perfect Hoverboard Self-Balancing Scooter).

What the One (1) Year Warranty Does Not Cover / What Will VOID the Warranty
  1. Damage, accidental or otherwise, to the Perfect Hoverboard while in the possession of a consumer not caused by a defect in material or workmanship.
  2. Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the User Manual.
  3. Cosmetic damage and/or scratches to the finish of the case or other components malfunctions caused by normal wear or accident.
  4. Moisture damage to a Perfect Hoverboard Self-Balancing Scooter.
  5. Damage caused by repairs (disassembling the Perfect Hoverboard Self-Balancing Scooter ) or alterations of the Perfect Hoverboard by anyone other than Perfect Hoverboards.
  6. DO NOT push and hold the power button. This can fry the motherboard and will void your warranty if it's deemed the motherboard has been fried.

If you are experiencing issues with your Perfect Hoverboard Self-Balancing Scooter, simply submit a Manufacturer’s Defect Claim. Please email info@PerfectHoverboards.com from the email attached to your original order.

  1. Subject title: “Name – Order # - Manufacturer’s Defect Claim."
  2. Body of email: describe in detail the issue(s) that you are experiencing and when you began to experience it.
  3. Include your name, phone number, and exact shipping address, as listed on your original order.
  4. Attach at least four (4) photos: front, back, and each side at a slight angle.
  5. If your issue is charger-related, also attach:
    • A photo of each end of the charging ports, where the charger connects to the Hoverboard.
    • A photo displaying the indicator light located on the black charger box unit, when the charger is plugged into the wall alone.
    • A photo displaying the indicator light located on the black charger box unit, when the charger is plugged into both the wall and the Hoverboard device.
  6. If your issue is functionality-related, also attach a video clearly displaying the malfunction.
  7. Your Claim will be promptly assessed and addressed within two (2) business days. Please expect an email response with the appropriate instructions.

We understand that Perfect Hoverboard earns its customers, and offer a "before shipping confirmation" cancellation policy.

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at info@perfecthoverboards.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at: info@perfecthoverboards.com.

Welcome to Perfect Hoverboards!

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Perfect Hoverboard's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Perfect Hoverboard' or 'us' or 'we' refers to the owner of the website whose registered office is 3410 La Sierra Avenue Suite F-351 Riverside, CA 92503 United States. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  7. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.